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Guarda Golf Hôtel & Résidences

Crédits : Lizzie Gomes. Translation: Jill Harry. Pictures: Guarda Golf Hotel & Residences

Nati Felli

Nati Felli has many more surprises up her sleeve. Reinventing, creating and above all, knowing how to please, such is her philosophy for making Guarda Golf Hotel & Residences simply unforgettable.
How did you succeed in making Guarda Golf Hotel & Residences one of Switzerland's best hotels?

It is the fruit of long years of work to make a lifetime's dream come true. I put all of my heart and energy into it, and I never counted the hours of work. In the past 12 years, we have never ceased to invest, always setting the highest standards regarding the quality of our amenities. Reinventing, improving, never taking things for granted, in the end this is what allows us to stand out from the rest.

Even after 12 years, the hotel seems brand new. What is your secret?

It is very important to me that the hotel is always impeccable. Often in hospitality, renovations are carried out every 10 years. I understood from the start that this maintenance has to be undertaken on a regular basis. In fact, each time we close, between two seasons, we put everything in order and never hesitate to do major work when necessary. Even during the pandemic, we continued to invest.

What are your plans for 2022?

To develop a concept revolving around the bar, but also to continue seeing that the hotel evolves to adapt to new trends. To take the services we offer a little further. Even if they are already very personalised, I want to create a real dream stay for each guest. To be recognized as the second hotel in Switzerland by TripAdvisor is rewarding, but it's not what really interests me. The satisfaction of my clientele is my main priority. I am always deeply touched to hear a client confide in us that they felt very welcome and that we took good care of them and their family.

And in the longer term, what is your greatest challenge?

What matters to me is stability and finding synergies between our spa, our cuisine and our hotel facilities. We have introduced a detox programme, but it's not enough. I would like a stay at Guarda Golf Hotel & Residences to offer our guests the opportunity to reconnect with themselves, take care of themselves.

What are your sources of inspiration?

My travels, my encounters, even a magazine or a documentary on television. I am convinced that we can learn every day. So I constantly bring myself into question: observe without casting judgment, to retain only the best. 

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